Employees who worked remotely or in hybrid work environments during the epidemic faced several challenges, according to new research. These include poorly functioning laptops and an often unresponsive IT department.
Almost half of UK employees (45%) were dissatisfied with malfunctioning PCs and other equipment, according to research by Apogee Corporation. Workarounds include remote access tools such as VPNs and mobile apps; software like GoToMyPC lets you use your home computer from anywhere in the world; and privacy can also be boosted using virtual desktops or screen sharing. In closing, a third of employees (35%) said they had difficulty integrating into remote and hybrid employment as a result of their age.
Hours are lost that are valuable.
Only 19% of IT departments were responsive, according to the survey. The same was true for help from other divisions. Only 19% of respondents said they knew who to contact if their IT problems persisted. Many third-party vendors are often slow to respond or unresponsive altogether, according to the study. Almost a fifth (19%) of people polled didn’t know who to call if their IT concerns remained unresolved.
Not only are employees missing out, but so are their employers. According to the report, businesses are suffering as well, since diminished productivity means fewer earnings. Workers in the United Kingdom lost an average of 85 hours due to technological issues each week, costing businesses 150 million every week.
“Businesses cannot afford to keep losing money with downtime and poor solutions”, said Aurelio Maruggi, CEO of Apogee. “As hybrid working models continue to define the future of work, organizations should outsource their workplace service supplier to ensure the coming months and years are productive and profitable.”
The situation is even worse: according to a recent report, IT departments must adapt and become more responsive in order for things to improve. The majority of the younger workforce (87 percent of those aged 16-24) said they would alter their company’s IT (much more than 46% of those aged 55 and above), while 25% would like to see a more responsive IT department.
The second quarter (24%) is most interested in improved facilities and more advanced computer hardware, while the younger generation (30%, up from 24% a year ago) wants quicker software updates and greater environmental friendliness.
Source: https://lvhspiratepress.org/dispatches-from-the-pandemic-a-review-of-workers-computers/